I've found the Acid Reflux Balance to be genuinely helpful, especially in the mid-afternoon when my throat can start feeling a little irritated after lunch. It has a calming effect and feels like a more natural way to settle down those annoying throat-clearing "ahem"s.
While it's not a replacement for medication or diet, and I would not suggest using it as one, I do appreciate having an option I can enjoy regularly without feeling too reliant on pills and pharmacy stuff.
The owners are also a real pleasure. I often see them at the Britomart Saturday market, where they're happy to let me sample a range of teas. I've tried a bunch of other blends, including the nighttime tea which is really helpful for relaxing and winding down before bed.